Terms & Conditions

FuturEcology Limited operates from New Zealand.  Our contact details can be seen here:
rob@futurecology.co.nz or phone +64274975838.

All products are shown and billed in New Zealand dollars.

Terms & Conditions

By purchasing products from FuturEcology Ltd or using this website the purchaser ("customer"), agrees to the following terms and conditions of sale.

Online Security

Our website is hosted by SquareSpace and uses their secure payment system, Stripe. This hosted payments system is secured using SSL (Secure Sockets Layer).  SSL is a method of ensuring that information submitted through our website is secure and cannot be accessed by unauthorised users.  When a website offers an SSL-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted.  When you access a website secured with SSL using your browser, a symbol displays in your browser windows indicating that the site is secure. For further information, please check our Privacy Policy page.

What personal data we collect and why we collect it

We collect information from you only when you:

  • purchase a product from our online shop

  • fill out one of our contact forms

  • signup for a newsletter

We also automatically collect information about your visit to our website through the use of Google Analytics which collects non-personally identifiable data to understand how you use our website. Examples of information we may collect using Google Analytics include information about your visit such as the information you viewed or searched for, the length of your visit and the pages that you visited. We do not use cookies or tracking technologies that create user profiles.  Your contact details are also gathered by Mail Chimp, occasionally we inform customers of important updates (you are able to unsubscribe at any time).

Pricing

All prices shown are in New Zealand Dollars and are GST inclusive. 

The name that will appear on cardholder/bank statements will be FuturEcology Ltd

Delivery Estimates

All orders sent within New Zealand are targeted for dispatch and delivery between 2 and 7 working days. 

FuturEcology Ltd makes every practical effort to ensure that delivery timeframes given are accurate.  However the delivery times stated assume that there are no unforeseen events. By placing an order, you agree not to hold FuturEcology Ltd liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.

Addressing

If an order is found to be mis-addressed by FuturEcology Ltd then we will be responsible for the redelivery, replacement or refunding of the item(s).  If the customer is found to have given an incorrect or insufficient address, then FuturEcology Ltd will not refund or resend the product and all responsibility for correcting delivery will be borne by the customer.

Cancellation and Returns Policy

If you are not satisfied with the items you have ordered, please email us at FuturEcology Ltd – rob@futurecology.co.nz and let us know the reasons for your dissatisfaction.

Please be very careful when placing your order, we will not necessarily refund simply because you have changed your mind.

If you return your order to us within ten days of receipt, unused, with the goods undamaged and in their original packaging, we will consider offering a refund.

Please Note:

  • We will only accept goods returned with prior notification through correspondence with our sales team at rob@futurecology.co.nz.

  • We cannot guarantee that we will be willing to accept the item for return or exchange if you do not contact us via email within ten days of receiving your goods.

  • All returned goods must be sent to FuturEcology Ltd

  • The original invoice/receipt must accompany the returned item.

  • We can only accept items returned if they are within their original packaging.

  • Courier/airmail and/or credit card charges will not be refunded.

  • We will not refund your return courier/airmail costs.

  • We strongly advise all customers to check goods thoroughly upon receipt.

Receiving a Refund

Once your orders has been returned to us within the above stated time frame, unless otherwise authorised by the Directors at FuturEcology Ltd we will begin to process your refund request. Each item will undergo a quality control check and once verified, your refund will be processed in the original payment format as your purchase was made within 30 days of the date of cancellation notice.  All undamaged, correctly returned products will be credited to the original purchasers credit card, including GST where applicable, but excluding courier/airmail charges.  You will be notified via email to the address listed on your account when the transaction has taken place.  Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from FuturEcology Ltd.

Only items which FuturEcology Ltd can confirm as new and unused will be eligible for a refund or exchange, so that they have reached our returns department within the time frame outlined above, unless otherwise arranged with and agreed to by FuturEcology Ltd. If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps.  FuturEcology Ltd reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.

New Zealand Law

Any goods supplied or sold by FuturEcology Ltd are sold or supplied under conditions of New Zealand Law. 

Please Note:

  • Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

  • The Consumer Guarantees Act 1993 does not apply to business customers (where "business" is as defined by the Act).  Business customers agree that where products are purchased for the purpose of a business that the Act does not apply.

Copyright & Trademarks

You agree that the content you access, view or download and the software used to create it, remains the property of FuturEcology Ltd as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws.  You agree not to modify or alter the content in any way, or make it available to any third parties.